TutorialsTo begin, just click on a Tutorial to learn more about the training content and access the slide presentations or PDF files. A) Introduction and Overview    The National Quality Center
What the National Quality Center (NQC) does and requesting technical assistance from the NQC
Beginner
 What is Quality? What is Quality Improvement in HIV Care?
Key quality improvement (QI) principles, making process the focus of QI activities, and the case for improving HIV care
Beginner
 The Ryan White Program and its Expectations for Quality
Overview of the Ryan White Program
Beginner
 Quality Improvement Resources
Tools, websites, links and print publications
Beginner
B) Structuring a Quality Program  Quality Management Infrastructure
Evaluating your HIV quality program, review of assessment tools, and setting up a QM committee
Intermediate
C) Measurement and Data  Acting on Measurement - Overview
Role of measurement in QI, general measurement concepts, and measurement terms defined
Beginner
 Choosing Quality Measures for HIV Care and Services
Defining a quality indicator, common indicators for HIV care, and selecting the right indicators
Intermediate
 Collecting Performance Data
Establishing a data collection system, sampling methods, and do’s and don’ts of data collection
Intermediate
Statistics 101 and Making Graphs in Microsoft Excel
How to use Microsoft Excel to graph your data and a review of basic principles in statistics
Intermediate
D) Making Improvements  Narrowing Your Focus—Using Data to Select an Improvement Project
What to do once you have your data, and prioritizing areas of maximum benefit
Intermediate
 Using Teams to Improve Quality
How teams work, team member roles & duties, and the value of multidisciplinary teams
Intermediate
How to get started with Quality Improvement Teams
Model for Improvement and how to measure improvement
Beginner
PDSA Cycle or How Can We Accelerate Improvements in HIV Care?
Why accelerating change is important, the Plan-Do-Study-Act Cycle (PDSA), and examples of PDSA cycles applied
Beginner
Useful Quality Improvement Tools
Pareto diagrams, flowcharting & process mapping, histograms, run charts, cause-and-effect diagrams
Beginner
Ideas for Change in HIV Care
Change concepts in HIV care, real world tips & best practices
Intermediate
Managing Resistance to Change
Why people resist change, addressing resistance to change, and making improvements stick
Advanced
Quality Improvement for Non-Clinical Services
A discussion with examples of how to implement quality improvement in no-clinical settings
Beginner
Understanding and Addressing Health Literacy
An introduction into the concept of health literacy and its importance in HIV care
Intermediate
E) Organizational Change Leading a Quality Effort
Role of senior leadership in quality management, making quality an organizational priority
Advanced
Systems Thinking
What is a system? Why system changes are important and how to use QI tools to change systems
Advanced
Organizational Cooperation and Collaboration
Building common goals, aligning quality & strategic plans, collaboration across organizations
Advanced
Spreading Good Ideas for Change
How innovation works, what “Diffusion of Innovation” is, and making innovation part of your organization
Advanced
Cultural Competence as a Quality Issue: Practical Steps to Improvement
This Tutorial will offer some basic information about cultural competence and health disparities and how they impact HIV care
Intermediate
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