Engaging Consumers in Quality Improvement
New York State Department of Health AIDS Institute
New York, NY
2011

On September 8, 2011, the National Quality Center (NQC) hosted a technical assistance webconference on involving consumers in quality improvement efforts.  NQC also held calls on this topic in July of 2009 and 2010.  Past co-presenters included consumers who were involved in their respective Ryan White program as well grantees who shared simple tips and strategies to effectively engage consumers to improve the quality of care provided.

Learning objectives:

  • Understanding the importance of consumer participation in your quality management program
  • Learn effective strategies to involve consumers of HIV care in quality management programs
  • Know where to access best practices and existing resources to improve participation of consumers in quality improvement efforts

Grantee presenters:

  • New York Part B
  • Puerto Rico Part B
  • HIV ACCESS Part C, Oakland, CA
  • Waterbury Hospital
  • Desert AIDS Project / AIDS Services Group

Resources:

Resources
.08.11 A Seat at the Table Involving Consumers Final (4.65MB)
1_Engaging Consumers (14.08MB)
Engaging Consumers in QI 07-08-10 (26.59MB)
Engaging Consumers in QI 9-10-08 (8.66MB)
Engaging Consumers in QI 9-10-08 (19.53MB)
Engaging Consumers in Quality Improvement 7-8-10 (0.74MB)
Engaging Consumers in Quality Improvement 7-09-09 (27.83MB)
Engaging Consumers- 7-9-09 FINAL (0.50MB)
National NQC CAC Survey Report 2010[1] (0.33MB)
NYS Part B- Engaging Consumers FINAL (2.39MB)
PR Part B- Communicating with Consumers- FINAL (0.64MB)
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