On November 10, 2011, the National Quality Center (NQC) hosted a technical assistance webconference on Quality Management for Non-Clinical Services. 

The grantee presenters included the Kansas Part B program, Illinois State, St. Joseph, MO Department of Health, and Portland TGA Multnomah County Health Department.  They highlighted their Quality Management infrastructure, as well as their improvement activities.

Learning Objectives:

•   The Quality Management Program
•   Definitions & key characteristics of QM Programs
•   Measuring Quality
•   Inputs, Outcomes and Impact
•   Types of measures/sample measures
•   The Model for Improvement