On July 7, 2011, May 13, 2010 and December 2, 2009, the National Quality Center hosted technical assistance webconferences on improving patient retention.

Learning Objectives included:

•  Define a retention performance measure for your HIV program
• Connect QI interventions to reasons why patients are not retained in care
• Plan a PDSA for improving patient retention
• Review evidence for working on retention
• Review of key questions to ask when improving retention
• Discussion on how to coordinate efforts across grantees

Grantee Presenters:

•  Horizons for Youth – Nikki Cockern, Detroit Medical Center – Detroit, MI
• Clarion University – Jeff Curtis – Clarion, PA
• Scranton Temple Residency Program – Mary Triano – Scranton, PA
• Washington, DC Part B Program
• United Health Services, Binghamton Primary Care HIV Clinic
• Owen Clinic, University of California at San Diego