Home » Quality Improvement Resources » Establishing a Quality Management Infrastructure » FUNDAMENTALS » NQC Quality Academy: Systems Thinking

Throughout the Tutorials the NQC Quality Academy refers to ‘system change’ and the importance of thinking about systems. This Tutorial looks more closely at this notion of a system, defines a system, and explores the topic of system change: what it involves and why it is our goal. System change is complex, so this Tutorial presents a tool, the ‘system diagram,’ that your organization can use to begin to grapple with the concept and practicalities of system change.

You will learn about…

• What a system is
• The importance of system change in HIV care
• Transforming systems with the help of quality improvement tools

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